Warranty

In order to extend the warranty duration you have to register your products.

The manufacturer’s warranty lasts 12 months and can be extended by registering the purchase on the site. Each product has its specific warranty and extension. Discharge and CFL lamps are not eligible for warranty extension.

Exclusions:

The warranty only applies to products with manufacturing defects. The following cases are therefore excluded from the warranty:

Incorrect or improper use
– Impacts, oxidation, tampering, exposure to aggressive agents or high humidity.
– Repairs attempted by unauthorized personnel.
– Products with split or cracked glass parts will not be accepted for return even if the damage occurs during transport from the customer to the manufacturer, including the cases in which the carrier of the same manufacturer is used.

In no case will substitutions take place if not consequently to control by our authorized personnel. Any defective product must be previously analyzed by the technical service of the manufacturer who will have the right to decide whether to replace or repair the product at its sole discretion.

Return methods:

Return methods:

-Send a written request by email to the manufacturer describing the defect found.
-Please wait for confirmation of return
-Send the product to the address indicated in the email providing the transport cost. The product must be returned carriage free
-After repair, the product will be returned to the customer at the address indicated by him without transport costs.

The address of the assistance center is published on the dedicated page on this WEB site.

Register your product to extend the warranty

You can send us the Warranty Card included in the box or you can simply fill the form below :