PHT Trading forwards orders to domestic distributors who ship directly Phytolite products to the client.
Standard shipping in Europe (except Italy) is as low as 15.00€. Delivery times can range from 24-48 work-hours for small packages to 3-5 days for larger deliveries. Delivery time starts when the package is given to the courier; the package is prepared in few hours from the receipt of the payment or if the method of payment is delivery on cash, the preparation starts after confirming the shipping.
Track your order
Deliveries through courier can be directly made on his website through your tracking code that will be given to you at the moment of shipping. It is important to give a valid email address so that we can automatically send you the tracking to control your shipping status in real-time.
The courier makes deliveries from Monday to Friday, both morning and afternoon. If the addressee is missing, the courier will leave a notice through a label attached to the residence. The delivery will be attempted twice: then, in the event of failure, the courier will try to contact the addressee. It is very important to give us a valid telephone number and give a delivery address where there is someone who can retire the items. Besides is very important to communicate the surname that is on the entry phone.
Damaged or faulty/defective goods
When receiving the order, if you notice that the package is damaged, contact us immediately. We advise you to retire the package and write on it, next your sign “I accept with goods unchecked”, if this process isn’t done, it will be impossible to ask the courier for a refund. If the damages are made during the delivery, PHT will talk directly to the courier in order to fix the problem as soon as possible with the lesser difficulty for you. We will do our best to let you know about our enquiry and if it is advisable, we will send you a substitution.